How we’re handling COVID-19

The COVID-19 epidemic continues to evolve by the day. As a business and a community, we believe that we must do our part to slow the spread of the virus while we continue to operate.

As of now, our online store remains open, and we’ll be available at support@empressaustralia.com or via our social channels 24/7. However, our shipping and customer response times are significantly delayed.

What is the plan for online fulfillment? 

Our distribution center is currently up and running and taking extensive precautions to ensure the safety of its workers. We’re continuing to closely monitor local and governmental guidelines to ensure our fulfillment workers are cared for. 

Will my shipment be delayed?

Due to COVID-19, we are experiencing shipping delays. Domestic and international orders will take up to 10 business days to ship. Once shipped, they will take approximately 10-15 days for United States and international delivery

Can I still return or exchange?

Yes you can still return or exchange your shoes within 30 days if worn, or 365 days if not worn. just reach out to us at support@empressaustralia.com