If your Empress shoes are tight or just a little small, you can try wearing them for a few days to a week as the leather will stretch to your shape. They can still be returned if they are already worn within 30 days.
How to Find Your Feet Measurements:
Payment Information
Payments can be made by credit or debit card.
Accepted credit cards are Visa, American Express and Mastercard.
Within the payment page, a "save my credit card" option is available for an easier and faster checkout process on your next visit. For security reasons, Empress does not retain any credit card information.
If you require further information or assistance, please contact Customer Service at support@empresscomfort.com
Delivery Info
We Ship Worldwide
USA : 7-10 Days
Australia : 7-10 Days
Canada : 8-12 Days
UK : 10-14 Days
*We do our best to provide the most accurate shipping estimates possible. However, estimated shipping times are not guaranteed, and may vary due to high volumes of orders, unforeseen delays on the couriers, and busy holiday seasons. Please keep in mind that our shipping estimates are based on typical shipping timelines.
In order to provide you with the best service, please enter carefully your complete and accurate shipping address.
Town name should be entered in the "City" field and match exactly with the postcode.
Empress will send you several emails during the order process to keep you informed about the different stages of your order. In addition, your personalised Empress account will allow you to follow your order status.
Exchanges and Returns
For Empress shoes in unworn and new condition, we offer 365 days return.
For Empress shoes in worn and used condition, we offer 30 days return.
We know you're going to love your shoes. But if for any reason you don’t, we offer a 30 day trial. Meaning you can return the shoes even if you've worn them.
- The cost of goods will be refunded. Shipping cost is non-refundable.
- When you purchase from our website, returns for refunds will be credited to the original form of payment. Please allow up to 15 days for the credit to show on your statement.
- Please note that socks must be unopened for a return within 365 days and all other accessories are final sale.
- All shoes come with 1 year warranty
Please contact us here for returns or exchanges- Contact
If your Empress shoes are tight or just a little small, you can try wearing them for a few days to a week as the leather will stretch to your shape. They can still be returned if they are already worn within 30 days.